Customer Service (bank Branch Officer L Contract)
Singapore, Singapore
Job Description
Responsibilities:
- Able to handle over-the-counter transactions in an efficient and accurate manner.
- Assist in customers' enquiries and ensure the Company's service delivery standards are met in achieving total customer satisfaction.
- Prospect and introduce customers to the Bank's products and services.
- Educate and migrate customers to use digital platform.
- Manage customer wait time and service level.
- Manage customer negative impact and complaints.
- Perform all banking activities in accordance with the Bank's regulatory requirement.
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Contributes to self and team effort by accomplishing related results needed.
- Diploma/Higher NITEC/Degree in Banking/Finance or any similar industry
- Highly adaptable and ability to deal with ambiguity.
- Experience in delivering customer journeys, and digital features
- Adept at use of data to drive productivity and performance.
- Willing to work on weekends
- Training will be provided
Rupa Kankariya
Personnel Reg No.: R1441955
EA License No.: 02C3423
Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R1441955
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Job Detail
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Job IdJD1181795
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2000 - 3500 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned