Customer Service (bank Teller) | Contract
Singapore, Singapore
Job Description
Job Scope
- Attend to walk-in customers
- Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
- Assist in customers\' enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction?
- Prospect and introduce customers to the Bank\'s products and services?
- Educate and migrate customers towards our digital platform
- Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint
- Minimum Diploma in any discipline
- 1 - 2 years of experience in customer service-related roles
- Ability to face customers in banking branch setting
- Tech-savvy and willing to be trained
- Ability to understand issues and appropriately escalate to Management in a timely fashion
- Ensure compliance with all regulatory requirements
- Contributes to self and team effort by accomplishing related results
- Work Shift: Mon - Fri (Bank office hours)/Sat (AM half day)
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup\'s Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy
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Job Detail
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Job IdJD1369672
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2500 - 3000 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned