Job Description

Put the World on Vacation At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry. Help owners plan their dream vacations and make reservations as a customer service representative at Wyndham Destinations. In this role, you will be supporting both English and Mandarin Chinese or Cantonese speaking owners as well as providing translation services for other departments as needed. During a 4 week paid training period, you’ll become an expert on our resorts, amenities, and things to see and do near each location. After your training, you will be taking calls from excited owners who are ready to explore new destinations. Based on their interests, you’ll provide them with custom recommendations to create truly unforgettable vacation experiences. After your initial onboarding you’ll be placed through additional training to proficiently service possibly escalated owners via phone and email.
Experience the Benefits of Working at Wyndham Destinations:

• Advancement opportunities within a variety of career paths including a Leadership Development Program for high potential agents
• A fun, friendly work environment
• Ability to choose days off from available options

Are You the Right Fit? Here is What we are Looking for:

• Fluent Bilingual Mandarin Chinese or Cantonese and English
• High School Diploma or GED required
• Six months customer service or sales experience
• Ability to build rapport with a customer quickly, ask probing questions, and meet the customer’s needs
• Strong active listening and problem solving skills
• Must have demonstrated ability to work well under pressure and multi task

A Place for Everyone Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.