Customer Service (call Center) | Bank | Contract
Changi, Singapore, Singapore
Job Description
Job Scope
- Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
- Able to understand customer needs and provide appropriate solutions and attention.
- Identify cross-sell opportunities during customer interaction.
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
- Solicit customers\' feedback and identify problem trends for improvement actions.
- Minimum ITE Nitec holders with at least 1 year call center experience.
- Possess high-quality customer service skills and a professional communication style.
- Candidates with no experience are open to apply.
- Able to commit to Staggered Shift Schedule (with shift and transport allowance)
- Shift pattern (inclusive of weekend and public holidays):
- Morning shift - 8am to 5pm, 9am to 6pm, 10am to 7pm, 11am to 8pm
- Afternoon shift - 1pm to 10pm, 2pm to 11pm, 3pm to 12midnight
- 1 weekday off, 1 weekend off
- Location: Changi or Jurong
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Job Detail
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Job IdJD1420782
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2800 - 3800 per month
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Employment StatusPermanent
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Job LocationChangi, Singapore, Singapore
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EducationNot mentioned