Responsibilities:Handle cases according to the "Assist First, Verify Later" principle.
Efficiently manage cases following company rules to save time and money.
Act as the primary contact for members, users, clients, and colleagues.
Handle a set number of cases during shifts and ensure smooth handovers.
Arrange logistics promptly to meet client needs.
Follow company protocols to escalate cases.
Arrange medical and security services for clients using both internal and external resources.
Promote the company to other organizations.
Perform other duties as assigned by the manager.
Requirements:Diploma or equivalent
Min 1-2 years working experience
Experience in call centers, assistance companies and/or hospitality industry an advantageJob Type Permanent Full TimeWorking Hours 5 days, Shift job (1st shift: 6am - 3.30pm, 2nd shift: 11am - 8.30pm)Salary From S$3,000.00 to S$3,500.00Location EastClassification Customer Service / Call Center
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