Job Description

Local Unit & Position Description

: Customer Service Centre

Main Purpose & Desired Outcome

• Provide in a professional and timely support to the Sales & Marketing team within Singapore.

Key Accountabilities

• Support gathering and preparing presentations, documents, information material, data to assist the sales team and the sales management team preparing customer interaction, internal meetings or business planning and sales steering activities.
• Assist in the production of professional quotations, and contracts, with input from the sales team and according to standardized formal processes, content and layout.
• Support the sales team and the marketing & communications team with arranging, executing and following-up of marketing and communication activities such as conferences, forums, exhibitions, etc. as well as with mass-communication initiatives towards customers and prospective customers.
• Coordinate and support the maintenance of customer address and contact data, customer activity data, and opportunity data in the CRM to enable professional after sales service and reliable sales performance management (e.g. Sales Pipeline Management).
• Collaborate with the Sales Back Office (SBO) to support with administrative tasks
• Ensure accuracy of customer master data and activity data in the CRM related to the assigned accounts
• Support the process of customer satisfaction review for parts of assigned Accounts

Learning Objectives

• Working in a busy Maritime commercial team
• Maritime Classification services
• Understanding Commercial Contracts
• Using DATA to identify Sales Opportunities
• Working with MS Office Suite tools and CRM applications

Position Qualifications

• Diploma holders or undergraduates in Maritime or Business/ Marketing courses

Company & Business Area Description

DNV is the independent expert in risk management and assurance, with almost 12,000 employees operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We are the world\xe2\x80\x99s leading classification society and a recognized advisor for the maritime industry. We enhance safety, quality, energy efficiency and environmental performance of the global shipping industry \xe2\x80\x93 across all vessel types and offshore structures. We invest heavily in research and development to find solutions, together with the industry, that address strategic, operational or regulatory challenges.

DNV Singapore ranks number one in the Professional Services category in Singapore\xe2\x80\x99s Best Employers 2022 survey conducted by the research firm Statista, in partnership with The Straits Times.

Equal Opportunity Statement

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!

DNV