Job Description

PRINCIPAL DUTIES & RESPONSIBILITIES

• To communicate and coordinate service timings and dates between Ops and Sales department across all teams
• To work with Sales and Branch to achieve state of service
• To ensure that schedule is accurately updated on a daily basis
• To weigh and plan the best possible route to maximize productivity
• To coordinate and support the arrangement for all service visits
• To work with the supervisors to ensure that the technician achieve their productivity
• To comply with the 2/24 policy and target with Supervisor and Specialist.
• To identify, feedback and rectify any clashes on time promptly
• Monitor the daily service done and escalate the scheduling issues to supervisor and line managers
• To ensure that all service visits are conduct manual posting whenever required
• To monitor auto-posting and highlight any anomalies and/or synchronization issue to the line manager
• To retrieve requests by clients and/or remarks by the technicians recorded during the visit and convey to the relevant department
• To raise credit and debit note request when required with approval.
• To ensure that services done are accurately recorded in the system
• To provide clients with service schedule when requested
• To apply access pass into client\'s premises for his/her team when necessary
• To facilitate technicians\' work by housekeeping system\'s data such as location sequence and special instructions.
• To close the productivity report.
• Handling inbound call from and outbound call to clients when necessary.
• To create and close call out with root cause provided and CCM ticket whenever necessary.
• To update sales leads.
• Other administrative jobs.

REQUIREMENTS

• GCE \xe2\x80\x9cO\xe2\x80\x9d Level, Diploma in any discipline or higher
• Familiarity or experience with Customer Service and Administration a must
• Possess a strong work ethic and team player mentality
• Computer literate, knowledge in Microsoft applications a must
• Able to work in a multicultural environment
• Service-oriented and able to work under pressure

Other Information

• 5 days work week - 8.30am to 5.45pm
• 14 & 16 Jalan Mesin - Macpherson
• Nearest MRT ; Tai Seng
• (Bus Number to reach : 8, 62, 90, 151)

How to apply

Thank you for submitting your resume to Rentokil Initial.

We are currently reviewing resumes and will be contacting you soon if we find your resume suitable.

If you are not shortlisted, we encourage you to view our job postings regularly as new positions are posted frequently.

All applications will be treated with the strictest confidence

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Additional Information

Career Level

Not Specified

Qualification

Not Specified

Job Type

Contract

Job Specializations

,

Company Overview

Rentokil Initial is first and foremost a service company. We offer the strengths and expertise of a global organisation, with the advantages of being local. Our services are delivered from over 1,000 local locations.

As a service organisation, we believe that it\'s our people who make our company what it is - and we have a team of great people, with a shared mission, vision and values.

Rentokil is the world\'s leading commercial pest control company who provide quality, diligent and friendly services to all our customers. We operate in over 70 countries and we are ranked in the top 3 in 63 of those. We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity. Although we don\'t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens, we are a government accredited learning organisation that delivers training, qualifications and opportunities to our valued colleagues.

We have a strong innovation pipeline. Our global technical centre provides effective and innovative solutions for pest control with specific emphasis placed on health, safety and protection of the environment.

In Singapore, Rentokil leads the industry providing pest control services to the public, commercial sector and residential sector. Our comprehensive pest management solutions for protecting environments, assets and reputations worldwide bears testimony to our commitment to Singapore. Rentokil Pest Control offers unparalleled customised solutions for all customers, whenever and wherever they may arise.

Our long-standing experience from working in multiples countries blazes the trail towards, development of innovative and environmentally sensitive solutions.

Our three pronged fail-safe plan of exclusion, restriction and destruction has been the cornerstone of our success and reputation as the top provider of pest control services in Singapore and around the world.

Initial Hygiene provides a dedicated and expert hygiene service. It offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, paper and linen towel dispensers, soap dispensers, toilet paper dispensers and floor protection mats.

Specialist Hygiene is one of the leading providers of specialised deep cleaning and specialist industrial cleaning and disinfection services. An extensive range of solutions have been tailored to ensure that hazardous situations can be eliminated without any potential risk to human health.

Additional Company Information

Registration No.

195900145N

Company Size

501 - 1000 Employees

Average Processing Time

23 days

Industry

Others

Benefits & Others

Dental, Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts)

Singapore Post