Job Description

Do you enjoy meeting new people and find the idea of working with various brands almost like an influencer exciting? If so, this may just be the perfect job for you!At iHub, our customer service role promises a dynamic administrative career in the LogTech (Logistics Technology) industry that's way more than just sitting at a desk doing boring routine tasks.We are looking for upbeat individuals to act as brand ambassadors of our company, liaising with different clients to deliver an exceptional customer experience. As a Customer Service Coordinator, your responsibilities will include daily customer service enquires, email/phone call correspondences, and building strong customer relationships. The other functions of this job comprise of managing daily logistics orders, communicating across departments to ensure smooth order processing, organised documentation, and accurate data entry with the assistance of our smart systems.About UsA leading Log-Tech (Logistics and Technology) provider, iHub Solutions has regional presence in Singapore, Kuala Lumpur, Hong Kong, Philippines, and Bangkok. We meet the complex supply chain needs of today's digital economy by integrating unique IT infrastructures, deep data analytics, and ecommerce connectivity into our business processes. With an online dashboard system driven by comprehensive process workflows (ISO 9002 standards), we offer clients the ability to track daily service performance at any time, any place. To learn more about us, visit our website at ihubsolutions.comWhat You'll Do:

• Manage customer emails and/or calls to arrange delivery orders.
• Demonstrate strong phone handling skills by actively listening and responding to clients with emotionally intelligence.
• Swift handling of customer inquiries.
• Update details of customer inquiries, comments, and complaints in the database after each call or action taken for verification and training purposes.
• Prompt follow ups on customer interactions via email.
• Keeping Proof of Delivery (POD) records of customers and proper filing of documents.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Communicate and coordinate with internal departments.

What You Bring:

• Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent.
• Fluency in English and preferably Mandarin as well.
• Ability to stay calm when customers are stressed or upset.
• Good knowledge of Microsoft applications (Excel, Word, etc)
• Experience working with Customer Support or Call centre preferred.
• Ability to multitask, prioritize, and manage time effectively.
• Your unique personality! A great sense of humour is an advantage.
• Fresh graduates are welcome to apply!

What We Offer:

• Staff Health Benefits
• Free snacks in pantry
• Opportunity to work with a myriad of brands from various industries. Our clients range from cult beauty brands to multinational technology companies whom you might just get to work closely with!
• An administrative job that doesn't limit you to sitting at a desk the entire day
• Company scooters to move around the warehouse
• Attractive career growth possibilities. At iHub, it isn't uncommon for our Customer Service Coordinators to later branch out into other departments such as HR and Sales!

Job Types: Full-time, PermanentSalary: $2,000.00 - $2,600.00 per monthBenefits:

• Health insurance

Supplemental Pay:

• Performance bonus