Job Description

About the role The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives. What you will be doing

• Answer all incoming calls promptly and politely
• Respond to customer enquiries promptly
• Handle all air import shipment activation with interface with multiple parties (internal and external customer/stakeholders) on shipment requirements
• Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue
• Obtain charges approval from customer / overseas agent before shipment delivery
• Provide flight details and feedback to customer on freight status timely
• Ensure import custom formalities are executed and follow up with custom agent if not ready within the agreed KPI
• To ensure import permit utilised or cancelled before expired and job file closures within KPI
• To review the inventory list sent from warehouse team for the unattended cargoes and action accordingly
• Perform recovery to shipment arrived to Bollore warehouse with discrepancy without survey performed at terminal
• Monitor shipment arrival as well as updating shipment delays to consignee and follow up with origin stations whenever occurs
• Good understanding of customers\xe2\x80\x99 SOP and shipment handling requirement by ensuring compliance prior to shipping from origin or delivery to consignee, with customer satisfaction
• Take on all other ad-hoc tasks delegated by Supervisor/Manager

• Minimum GCE \xe2\x80\x98O\xe2\x80\x99 levels with 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous
• Possess excellent communication and interpersonal skills
• Good written and spoken English
• Able to work over-time when required