Job Description

• Company transport pick up from Yishun, Admiralty, AMK, Sengkang, Tanah Merah, Tampines, Pasir Ris MRT stations
• AWS & VB available

Our client is a global leader specialized in international transportation, freight forwarder, supply chain management, and packaging solutions with offices in over 20 countries.

Responsibilities:

• Answer all incoming calls promptly and politely
• Respond to customer enquiries promptly
• Handle all air import shipment activation with interface with multiple parties (internal and external customers/ stakeholders) on shipment requirements
• Check on AWB/ HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/ non-compliance issue
• Obtain charges approval from customer/ overseas agent before shipment delivery
• Provide flight details and feedback to customer on freight status timely
• Ensure import custom formalities are executed and follow up with customer agent if not ready within the agreed KPI
• To ensure import permit utilized or cancelled before expired and job file closures within KPI
• To review the inventory list sent from warehouse team for the unattended cargoes and action accordingly
• Perform recovery to shipment arrived to warehouse with discrepancy without survey performed at terminal
• Monitor shipment arrival as well as updating shipment delays to consignee and follow-up with origin stations whenever occurs
• Good understanding of customers\' SOP and shipment handling requirement by ensuring compliance prior to shipping from origin or delivery to consignee, with customer satisfaction
• Take on all other ad-hoc tasks delegated by supervisor/ manager

Requirements:

• Minimum GCE \'O\' levels with 1 - 2 years\' customer service-related experience
• Experience in freight forwarding (airfreight) is advantageous
• Possess excellent communication and interpersonal skills
• Good written and spoken English
• Able to work over-time when required

HOW TO APPLY:

Interested applicants, please click on "Apply Now" or email to REF31@stafflink.com.sg to submit your resume.

We regret only shortlisted candidates will be notified.

Job Type Permanent Full Time

Working Hours Mon - Fri, 9am - 5:45pm/ Sat, 9am - 1pm (once a month)

Salary From S$2,600.00 to S$3,400.00

Location East

Classification Customer Service / Call Center

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