Job Description

What the role is:As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life\'s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy. Customer Service Executives serve as the primary interface between our organization and CPF members. They play a crucial role in assisting CPF members in making well-informed decisions on their CPF savings by understanding and addressing their information needs with a compassionate approach. If you excel in engaging with diverse individuals throughout the day and find fulfillment in providing exceptional service, this is the ideal role suited to your strengths and aspirations.What you will be working on:

• Manage and deliver personalised service to address CPF members\' enquiries related to CPF schemes and services through various channels, including but not limited to calls (including video calls), counters, emails, and text messaging contact centres and service centres. \xe2\x80\xa2 Engage with CPF members in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships \xe2\x80\xa2 Identify and address CPF members\' needs, with a goal of total satisfaction

What we are looking for:

• A highly skilled customer service representative to handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach \xe2\x80\xa2 Experience in a call-center environment \xe2\x80\xa2 Strong communication skills, including active listening and clear articulation \xe2\x80\xa2 Ability to solve problems, alleviate conflicts, and escalate tactfully \xe2\x80\xa2 A quick learner who can think on their feet and resolve any issues with a customer-first business mentality \xe2\x80\xa2 Ability to provide support, answer questions, and resolve issues in an efficient manner. We encourage individuals without prior experience but with a passion for excellent customer service to apply for the Customer Service Representative role. Please be advised that upon initial appointment, the successful candidate will assume the role of Customer Service Associate. The official title of Customer Service Executive will be conferred following the successful completion of our structured modular training. If you are passionate about making a meaningful impact and possess the skills outlined above, we invite you to be a part of our dynamic team at CPF Board. Join us in shaping the future of CPF contributions and ensuring financial security for all. What you can expect \xe2\x80\xa2 A challenging and rewarding career \xe2\x80\xa2 A variety of formal and informal training to enhance your skills in the evolving technology landscape \xe2\x80\xa2 Promotion opportunities based on your capability and on-the-job performance \xe2\x80\xa2 A friendly work environment with like-minded colleagues to co-create and collaborate together \xe2\x80\xa2 A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service \xe2\x80\xa2 A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day \xe2\x80\xa2 A comprehensive rewards package \xe2\x80\xa2 Annual leave and pro-family leave \xe2\x80\xa2 Medical and dental benefits \xe2\x80\xa2 Access to recreational activities \xe2\x80\xa2 Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

About Central Provident Fund Board:At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life\'s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture. Purposeful Work - The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference. Professional Growth - At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead. People and Culture - When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone\'s voice is heard, and contributions are recognised and celebrated. Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

Central Provident Fund Board