Job Description

: * Point of contact for all assigned customers for any logistic and parts ordering question or request for help * Handle and resolve customer complaints according to Logbook * Obtain and evaluate all relevant information to h : Point of contact for all assigned customers for any logistic and parts ordering question or request for help Handle and resolve customer complaints according to Logbook Obtain and evaluate all relevant information to handle product and service inquiries from systems and liaise with all relevant departments locally or overseas Generate ad-hoc reports and analysis for customers and management Monitor open customer orders and ensure timely delivery Keep the customer informed about any delay or change of deliveries, processes and all other business relevant information Process orders according cut off and shipping schedule Maintain proper documentation related to customers' info into share drive Manage customer credit issues, work with Kassel Finance to maintain updated record Handling customer termination/ new customer set up in SAP coordinate with various stakeholders in supply chain to complete the termination / new customer set up Support internal customer within VRAS and HQ in Kassel Backorder management and work closely with Inventory Planning to minimize backorders Participate in business review meeting with management and customers Prepare SOP for any new process that requested by customers Support customer in freight cost optimization by giving appropriate advice to effectively utilize air order Conduct refresher training to assigned customers in the areas that they have highlighted To align, review and update SOP identify improvement opportunities Undertake any ad hoc project and initiatives as assigned by the Management. Requirement: Degree with 3 years of experience in customer service in automotive Service-oriented with excellent communication skills, both verbal and written Good knowledge in SAP Microsoft office proficient Excellent team player with positive attitude Able to work under pressure with minimal supervision Strong problem-solving skills, goal oriented individual and ability to multi tasks. Additional information: Working days: Monday to Friday Salary up to $4000 Located in Kallang We regret that only shortlisted candidates will be notified. GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972