Job Description

The Customer Service Executive is to ensure that Leviat Customers have a “WoW“ experience and keep returning to Leviat

Responsibilities:

• Processing Customers Order accurately and timely i.e. generating Sales Order, Delivery Order, communicating with team member in the supply chain ensuring stock availability and ability to meet customer delivery schedule. Responsible for all sales/customer support activities and oversee daily order processing.
• Communicate both with internal and external customers i.e. updating customer on delivery schedule. Support the Sales Team to ensure that customers are well assisted and all enquiries are responded in timely manner. Handling all customer complaints and addressing the same professionally and instantly.
• Up-Selling actively promote associate products when responding to customer’s enquiry. Maintain relationship with clients by providing support, information, and guidance, researching and recommending new opportunities and service improvements.
• Customer Database Management registering new customer, update customer information, generating quotation / pricing proposal to client, ensuring data integrity in the platform
• Customer Logistics Management: Project Logistics starting with all commercial formalities as per the customer Purchase Order for the product underlined and co-ordinate with Purchase & Logistics team for effective and timely deliveries to their warehouse| Construction Site
• Be the key coordinator for advance information to Project/ Operations Teams for Site installation basis Logistics flow communication from Purchase/ Logistics team

Preferred Behavioural Traits:

• Great attitude who embraces every situation with enthusiasm and Customer centric approach
• Good interpersonal skills and the ability to interact with all level of people in a professional manner Good interpersonal skills and team oriented
• Hands On approach to any Challenges and ability to resolve issues or flag reoccurring issues
• Good and effective communication skills, able to read, write and converse in English fluently.
• Goal oriented, analytical, self-motivated, confident, proactive and initiative. The ability to be flexible, decisive and quick-thinking
• Knowledge of ERP system would be advantageous.
• Resonate with Leviat Values

Requirements

• Graduate Degree/ Diploma (Any discipline) together with relevant experience.
• 2-3 years’ experience in Customer Service / Sales Co-ordination
• Exposure to Multinational Culture | Work-environment
• Coordinating with internal Sales Team and with Project | Construction Sites for specific activities.
• Confidence to handle Internal | External Customer Complaints over email/ phone/ web-interface
• Synergize with other team members to make sure customers are handled in a professional and friendly manner

**Please note: only short-listed candidates will be notified for interview.