Customer Service Executive #hvw
Singapore, Singapore
Job Description
Description
Responsibilities
- Collaborate cross-functionally with internal stakeholders to improve customer services and hospital frontline operations.
- Manage and train new staff in order to provide excellent customer service and visitor experience
- Gather and document feedback from clients regarding process improvements, work with Operations team to put ideas in place to ensure the best customer experience.
- Proactively schedule and maintain regular interactions with key customer contacts to optimize workflow and service delivery for excellent customer experience as measured.
- Meet regularly with internal stakeholders to stay current with procedural changes, ensure training is compliant.
- Ensure commitment to patients and clients while maintaining a professional and warm presence in all settings (email, phone, occasional face-to-face).
- Responsible for collaborating with different work groups internally and departments to improve the customer experience.
- Coordinate internal projects and determine the best utilization of resources for the best customer experience.
- Other duties as assigned.
- Deg in any discipline
- 2-3 years of experience in customer service will be advantageous
- Excellent communication
- Able to start work immediately and commit for at least 6 months
Thank You.
Victoria Yam Wen Ting
R21103142
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599
Industry
Healthcare / Pharmaceutical / Life Science / Medical Device
Others
Specialization
Administrative Support / Secretarial
Healthcare - Nurse / Allied Healthcare
Healthcare - Pharmaceutical / Life Science / Medical Device / Clinical Research / Regulatory Affairs
Location
Central, North, East, West
Employment Type
Contract / Temp
Permanent
Salary
Negotiable
If you meet the requirements of this role, please email a detailed resume in Word document to Victoria Yam Wen Ting.
CEI Registration No.: R21103142
Email: victoriayam@recruitexpress.com.sg
Tel: 67363280
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Job Detail
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Job IdJD1296949
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned