Job Description

Great to Meet You! We are AscendaAscenda powers the growth of leading financial services brands worldwide with premium rewards programs that differentiate their products, drive profitable customer behaviours, and create sustained engagement.We are behind the world-class rewards propositions of major banks and fintechs around the globe, including brands like American Express, Capital One, Brex, Robinhood, Ramp, HSBC, Virgin Money (Australia), SMBC (Japan), ICBC (China), Bradesco (Brazil), ANZ (Australia), HDFC (India) and many others.Join us as a Customer Service Executive in our Rewards Central Team!We\'re looking for driven individuals from the Travel industry keen to learn and grow in a fast-paced environment.In this role you will be expected to:Quickly resolve customer queries by phone and email.Provide accurate, valid and complete information by using the right methods/toolsHandle customer and partner escalationsGeneral administration, reporting and special projectsBuild sustainable relationships of trust through open and interactive communicationWhat We Are Looking For:Minimum Diploma holderMinimum 2 years experience working in a call centre, handling inbound calls and emails.Previous experience with the airline, hotel or loyalty/rewards industry would be a great advantagePrior experience and willingness to work on overnight shifts, weekends and public holidays.Enthusiastic, resilient, adaptable and keen to work in a fast-paced team environmentSelf-motivated and able to work unsupervised.Fun outlook, positive attitude and can-do mindsetStrong communication and interpersonal skillsExcellent English communication is required. Knowledge of a second language is an advantageStrong cross-cultural awarenessPrior exposure to a web-driven environmentStrong alignment with Ascenda\'s core values of growth mindset, hands-on ownership, supportive collaboration, and radical simplicityWhat we offer:Competitive salary and benefitsTravel benefitsFlexible working environmentComfortable working environmentDiverse and friendly working culture.Why Join Ascenda?Ascenda offers the unique opportunity to lead in the fintech innovation space, shaping the future of rewards programs. We are passionate, we keep things simple, we focus on results, we work together & we innovate!We have a rewarding working place that provides a:High growth environment & exponential career developmentMobile & flexible work environmentWFH office equipment allowanceMedical insurance coverageCompetitive compensationTravel perks & Employee rewardsAbout AscendaAscenda is a global provider of innovative loyalty solutions. The company operates premium rewards propositions for major financial services and travel brands worldwide. As a trusted partner empowering over 70 of the world\'s leading rewards programs, Ascenda develops end-to-end loyalty solutions to address the most meaningful challenges facing global brands today.With a commitment to make loyalty simple, Ascenda\'s solutions are easy to manage, fast to deploy and designed to deliver exceptional customer value. From end-to-end loyalty management to modular solutions such as the TransferConnect currency network, redemptionAscenda is an equal-opportunity employer, committed to a diverse and inclusive workplace. We thank you for understanding that only shortlisted candidates will be contacted for interviews.Join us on our mission to make loyalty simple and rewarding for everyone, everywhere.

Ascenda Loyalty