Customer Service Executive
Shenton Way, Singapore, Singapore
Job Description
We are looking for an Executive to support the General Insurance Department on new and renewal businesses with effective call management and one-stop customer and policy services to deliver best customer experience and achieve department\'s goals and performance objectives.
Key Responsibilities
- Provide end-to-end transactions and policy services over the phone and emails within service level.
- Make outbound calls to convert quotes to sales/purchase.
- Ensure efficient, accurate transactions is key in contributing to desirable pre-sales and after-sales support based on Customer Needs.
- Work towards achieving Key Performance indicators for self and for the team.
- Assist manager/supervisor to track and prepare monthly management reports and statement of accounts.
- Working with other teams and business partners such as Underwriter, Claims, Finance, Marketing, Client Management, IT, LTA, GIA and Bank etc. in achieving company objectives and delivering service standards for Aviva.
- Continuous service and process improvements to ensure that business standards/risks/controls are maintained or exceeded is important in contributing to new business growth and customer retention.
- Assist to transform business requirements into system enhancements, testing and implementing the requirements to ensure smooth operations where applicable.
- Undertake any duties as may be assigned.
Experience
a. Proficient communication skills.
b. customer Service experience for at least 3 years.
c. proven experience as telemarketer or similar sales/customer service role for at least 2 years.
d. Computer literacy with working knowledge of Office 365 Applications such as Outlook, Teams, Words, Excel and PowerPoint.
e. Added advantage to be proficient in IBM I Access (AS400 and Query) and CRM Salesforce.
f. Good knowledge of General Insurance products and guidelines (preferred)
Education
a. A Level or Diploma or Degree
b. Having BCP, ComGI, PGI and HI preferred.
Apply now and we will be in touch!
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Job Detail
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Job IdJD1261607
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationShenton Way, Singapore, Singapore
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EducationNot mentioned