Customer Service Executive Job in FITINPARTS

Customer Service Executive

Singapore, Singapore

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Handle customer inquiries and resolve complaints
Handle email, live chats, ticketing, and phone calls inquiries
Assist to process orders for walk-in customers
Payment collection and refund issuance for return orders
Ensure timely and accurate updating of order details in the system
Working closely with Purchasers and Logistics on order processes: goods purchase, goods transfers, and order delivery
Maintaining a strong customer rapport by managing clients enquires and resolving issues
Gather customers' feedback and provide timely feedback to the Team Lead on issues for improvement

Job Requirements:

Prefer 2 years of e-commerce working experience
Excellent Customer Service skills
Experience in handling live chats with customer
Experience in handling ticketing system
Knowledge in Microsoft applications software
Client-oriented problem solver
Good attention to details
Ability to manage customer's feedback & complaints and resolve in a timely manner
Ability to take on miscellaneous projects and duties when required
Able to work independently
5.5 days

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