Job Description

Our TeamMighty Jaxx is a unique future culture company that creates quality products across multiple categories such as art collectibles and lifestyle items, bridging the physical & digital world by powering it with technology. Since our inception in 2012, we have produced over 1,000 designs in collaboration with world-renowned artists and global entertainment brands like Hasbro, Sesame Workshop, Toei Animation and Warner Bros, delivering 5 million units of tech enabled collectibles to collectors in over 60 countries in 2020 alone.We are proud to be an equal opportunity employer with a diverse, inclusive work environment and encourage our employees to bring their true fun-loving and high-energy selves to the workplace. With big, vibrant dreams and a culture of high performance in our workplace, you will always be engaged, empowered and feel positively challenged.At Mighty Jaxx, we always extend our full support to the team to help them reach their full potential personally and professionally. If you love keeping up with the latest trends across different sub-cultures, love technology and are ready to embrace your creativity, we love to have you join us in creating the most unique experiences, products and content for our collectors!The JobThe successful candidate will be part of the team that acts as the customer advocate to drive user-centric mindsets and behaviours in the organisation transversally. He/she must be passionate about creating a positive customer experience and is a strong believer that positive customer experience is critical to Mighty Jaxx's success.Responsibilities

• Serve as a point of contact for customers who send feedback via email, Facebook, Instagram, or any other social media-related channel or platform.

• In a timely manner, provide a consistent and suitable voice for the organization via email and social media.

• Maintain knowledge of client demands by communicating with them on a frequent basis and taking activities that are relevant to their needs.

• Communicate with internal and external consumers in a courteous and timely manner, including but not limited to Facebook, Instagram, and e-mail.

• Collaborate with key stakeholders to promptly investigate and respond to customers.

• Ensure compliance with service recovery protocols and minimize costs through corrective actions to provide successful service recovery in meeting client needs.

• Establish strong business relationships with all stakeholders to ensure that process improvements are delivered and communicated effectively.

• Act as a customer's advocate. Suggestions for improvements and chances for innovation in the company's or department's customer service standards, policies, and processes are welcome.

• Read relevant journals, attend briefings/meetings, and courses to stay current on advancements and changes in products, services, policies, and procedures.

Requirements

• Possess at least a Diploma in any discipline with credit in English and at least three years of relevant job experience in a fast-paced workplace, preferably in the eCommerce/service business.

• At least 1-2 years of experience working in an e-mail and/or Social Media setting

• Proficient in Microsoft Office applications

• Strong customer service attitude and demonstrated great customer service abilities

• Demonstrate ability to appropriately analyze customer needs

• When dealing with difficult problems and upset consumers, show courtesy, confidence, tact, patience, politeness, and diplomacy.

• Have a positive work attitude and be thorough, organized, and dependable, as well as be able to work under pressure.

• Providing regular updates and explanations to provide a great customer experience.

• Self-sufficient and able to work with little supervision.

• Knowledge of Zendesk software is a plus point

Job Types: Full-time, PermanentSalary: $2,800.00 - $4,500.00 per monthBenefits:

• Health insurance
• Professional development
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Experience:

• Zendesk: 1 year (Preferred)

License/Certification:

• Work Pass/Singapore Citizenship (Preferred)