Job Description

About Renew GroupFounded in 2012, Renew Group is an international multi-industrial conglomerate involved in the R&D, manufacture and distribution of industrial products primarily related to Water filtration, smart connected devices for Water and Energy conservation and medical devices to improve health.Designation: Executive, Customer ServiceJob Purpose: Reporting to the Senior Manager, Quality & Regulatory, the successful candidate is responsible for the customer pre-sales services, delivery/commissioning and post-sales support for our medical equipment and system, and to provide excellent customer satisfaction to the customers.Applicant should be able to understand the underlying technology behind the medical products and explain the products and services' details to existing clients and potential clients.Applicant should be an experienced, creative, and passionate individual who wants to be make a significant contribution to the healthcare sector.Job Duties: Overseeing the customer service process. Train customers about our solution and its usage. Plan and coordinate delivery activities, includes demo of our solution with customers and sales team, fulfilling customer orders according to Purchase order or/and contract term sheet. Work with Sale to replenish stock consigned to clients. Manage supply and demand process to ensure no stock out of goods. Maintain stock inventory accuracy. Support re-patching of biosensor according to client's service order. Work with courier service for the collection of goods according to client's service order. Responsible for Incoming inspection, document and communicate non-conforming product, obtain Return Material Authorization (RMA) prior for returning the non-conforming product to supplier. Responsible for Biosensor data retrieval process and maintain records according to QMS requirement. Attending to customer's needs to take orders, answer queries and resolve complaints. Keep customer churn rate low. Monthly reporting of Service level performance, for example Turnaround time upon biosensor data is uploaded till analysis report is generated and sent to customer. Any other duties as and when assigned by immediate superior.Skills/Qualifications: 3 years of customer support experience or related discipline. Prior experience in direct sales and distributor management is preferred. Proven good track records and ability to achieve sales plans. Strong communication and interpersonal skills with the ability to build excellent personal relationships at all levels; both internal and external. Self-motivated, independent, analytical, with strong presentation skills. Meticulous with strong analytical skills and systematic approach to problem-solving. Good Team-player. Positive 'Can-Do' attitude, self-motivated and able to work independently.The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. The Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.Job Types: Full-time, Permanent, Fresh graduateSalary: $1.00 - $2.00 per monthBenefits:

• Cell phone reimbursement
• Dental insurance
• Health insurance
• Professional development

• Monday to Friday
• Weekend availability

• 13th month salary
• Performance bonus