Customer Service Executive Job in SYMRISE ASIA PACIFIC

Customer Service Executive

Singapore, Singapore

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Responsibilities:

Responsible for order processing
Perform order entry and/or validate orders
Key market focus: Philippines and other smaller markets in Asean
Liaise with various departments such to ensure timely production and dispatch of goods to customers based on Wish Dates
Manage order tracking activities for Customers
Provide regular updates to Customers on order status
Log-in customer complaints into system and assist Complaint Team in the investigation
Coordinate goods return or product recall if required

Requirements:

Diploma in Business Management or its equivalent
Min 3-5 years’ experience in Customer Service function
Native in Tagalog as required to communicate with Philippines stakeholders
Good interpersonal skills
Good verbal and written communication skills
Proficient in Microsoft Excel with excellent SAP working experience will be an added advantage

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