Job Description

Who are we?

We are ADDX, the entry point into private markets, and we aim to democratise private market investments. As a team, we strive to build a future where everybody can access financial ecosystems easily, fairly, and safely.

Why join us?

• We have built the World’s first fully regulated platform for digital securities, licensed by the Monetary Authority of Singapore (MAS).
• In 2022, we received USD 58 million in our Pre-Series B funding round.
• We are the first Singapore financial institution to recognise crypto assets for onboarding accredited investors.

We are growing, and are looking for talented individuals like you to join our team and take us forward rocket speed towards our future as the leaders of the private market. If you believe in a future of fair financial markets, just like we do, we’ve been waiting for you at ADDX.

Responsibilities

• Actively pursue potential customers to assist them through the onboarding process to open accounts via text, emails, phone calls and digital tools
• Follow up closely for KYC (know your customer) and account opening documentation
• Timely and accurately deliver all account opening functions as well as provide superior client service & resolution of client issues
• Attend to customer’s inquiries/complaints via Customer Relationship Management (CRM) platform/WhatsApp and provide necessary advice/support/resolution in a timely manner
• Document, track and report all customer interactions via the CRM platform and share with senior leadership to drive business strategy and enhance platform service standards
• Handle and resolve complex cases by liaising with an internal multi-functional team to find out the best possible solutions
• Gain proficiency and keep up to date on the workings of the platform, to respond promptly to customer enquiries
• Collaborate closely with Business Development and Business Operations teams to ensure improvements in average time from sign-up to successful account opening

Requirements

• You have 2+ years in a sales/customer service environment (those with no experience are also welcomed to apply)
• You have strong communication and customer service skills
• You are concise yet persuasive in your communication
• You are a driven and independent team player, with good people skills
• You have a strong passion for working in a start-up environment
• You are customer-centric & you listen, engage and act for their benefit
• You are a go-getter, with a high level of honesty and integrity. Proactive and meticulous.
• You possess a high level of patience and empathy to navigate difficult conversations
• You have a proven record of working in a fast-paced, rapidly changing environment
• You are good at following up with customers on their queries
• You are familiar with CRM systems & tools such as SalesForce (this is a plus)

Due to our limited capacity, we regret that only shortlisted candidates will be notified.