Job Description

FoodXervices Inc is one of the top foodservice distributors in Singapore, servicing over 4800 clients ranging from top hotels and restaurants, airlines, and cafes, fast food chains and culinary institutions.We are looking for an office based Customer Service Executive to join our team.The ideal candidate should have a personable character with great communication skills. Duties and responsibilities include:

• Processing / managing / assisting with placement of orders & quotations, refunds or exchanges.
• Following up promptly with customers' inquiries / issues.
• Identifying and assessing customers' needs to achieve satisfaction.
• Building and maintaining good relationships with customers.
• Recommending solutions to customers based on best practices according to company protocols.
• Up selling company products and services.
• Any other ad-hoc duties as assigned.

As a Customer Service Executive, you need to:

• Possess minimum Nitec / Diploma in any discipline.
• Be fluent in English & Mandarin / Dialects to cater to our customer demographics.
• Have excellent communication skills
• Be comfortable with technology and learning new systems.
• Be a good team player with a positive attitude.
• Be organised and demonstrate ability with admin tasks.
• Be able to multi-task and work under pressure.
• Must be able to work on Saturdays & Sundays, when OT is required (alternate weeks).
• Only Singaporeans may apply.

As an employee of FoodXervices Inc, you will enjoy the following benefits:

• Corporate credit card with monthly spending allowance
• Monthly company revenue incentives
• Access to company gym facilities
• Monthly company cafeteria dining allowance
• Staff discount rates for company listed products
• Free parking

Job Type: Full-timeSalary: $2,800.00 - $3,400.00 per monthBenefits:

• Additional leave
• Employee discount
• Food allowance
• Free parking
• Gym membership
• Health insurance

Schedule:

• Monday to Friday
• Weekend availability

Education:

• Local Polytechnic Diploma (Preferred)

Experience:

• Customer Service: 1 year (Preferred)