Job Description

About Tradenet Services Pte Ltd (TNETS) TNETS is one of the world\'s largest customs and trade compliance businesses with operations across the APAC region. With our headquarters in Singapore, we\'ve been in the business for 18 years, declaring an estimated 1.8 million permits every year and clearing over USD 200 billion worth of goods per year, resulting in a 99.9% error-free customs declaration track record. TNETS vision is that customs and trade management functions will be seamlessly integrated into fulfillment processes globally, while at the same time operating at maximum compliance, and at the lowest possible cost to the clients. TNETS critical role within customs and trade management is to ensure that clients\xe2\x80\x99 goods are cleared through customs rapidly, cost effectively, securely, and in compliance with all rules and regulations. We are ISO recognized as one of the leaders in the declaration business, and our business intelligence tools include TNETS 4.1, TNETS intelligence system (TIS), and Customs 360. Customer Service Executive :

• Preparing and finalising standard operating procedures (SOP) as part of customer on-boarding process.
• Attending to customers enquiry, complaints or feedback effectively and independently.
• Preparing and submitting corrective action report, 8 dimensional report or contingency plan to customers as deem necessary.
• Maintaining an excellent rapport with the customers and actively engage with all relevant stakeholders.
• Reviewing internal team performance, operational work processes established and implementing necessary control measures for continuous improvement.
• Ensuring submission of monthly key performance indicators (KPIs) to our customers.
• Attending to industry related seminars/meeting conducted by relevant authorities.
• Keeping the customers notified of all relevant customs circulars, notices and updates as received.
• Experiences and knowledge in Logistics and Forwarding Industry is an added advantages. (preferably)
• Knowledge of export\\import and transshipment regulations and requirements (preferably)
• Monthly Salary range from $2,800 to $3,800 \xe2\x80\x93 Negotiable based on experience.
• Working Mode: Hybrid Work Arrangement (Work from Home/ Work from Office)

Job Requirement/s:

• Minimum GCE \'N\' Level. (Required)
• Minimum 1 year of Customer Service experience. (Required)
• Completed Customs Competency Test - SC401 (Required)
• Fast learner, high degree of confidence and able to evaluate an issue from a broad perspective and assuming lead roles.
• Possess good communication skills.
• Proficient in Microsoft Office.
• Training will be provided.

What to expect next after hitting the Apply Button

• You will receive an email with a link to start your self-paced, online job application.
• We will contact you via email for screening assessment to check for basic job fit, job-related skills, and finally, once you are shortlisted, we will send you an interview invitation.

Meanwhile, you may want to briefly know us by clicking https://www.tnetsglobal.com/ Thank you. Job Type: Full-time Salary: $2,800.00 - $3,800.00 per month Benefits:

• Additional leave
• Flexible schedule
• Health insurance
• Professional development
• Work from home

Schedule:

• Day shift
• Flexible hours
• Night shift
• Weekend availability

Supplemental pay types:

• Attendance bonus
• Performance bonus

COVID-19 considerations:
Updated standard protocol of Safe Management Measures@ Workplace is in place Education:

• GCE \'O\' Level or GCE \'N\' Level (Required)

Experience:

• Customer service: 1 year (Required)

Expected Start Date: 30/01/2023