Job Description

JOB RESPONSIBILITIES:

• Support the Salesperson through providing quality customer service.
• Engage with customers to answer questions, resolve issues and follow-up on inquiries by phone & email.
• Process customer orders, confirm delivery dates and coordinate changes.
• Manage customer service activities by processing orders, rental agreements and samples requests.
• Resolve customer concerns/issues through effective communication and clarifications
• Act as a liaison between internal department to discuss product information, and coordination efforts.
• Manage and maintain a database of customer records and customer pricing.
• Enter new customer data and update changes to existing accounts.
• Participate in special projects, exhibitions and perform additional duties as required.
• Any other duties which may be assigned from time to time by management.

REQUIREMENTS:

• Minimum Diploma in Business Administration/Business Management or other related Diploma.
• 2 - 3 years of experience in Sales Admin or Customer Service-related job.
• Consistent and meaningful communication.
• Independent and self-motivated, desire to acquire new knowledge, good initiative and with positive working attitude.
• Good analytical and problem-solving skills.
• Strong communication (both verbal and written) and interpersonal skills.
• Good customer relationship management skills.
• Detail-oriented, meticulous, able to work in a fast-paced environment.
• Able to prioritize effectively, well organized and accomplish assignments within the deadline.
• Proficient in SAP, Microsoft Words, Excel and other CRM.
• A team player, able to blend in with any groups and work successfully as part of a team.

Job Types: Full-time, Permanent Salary: $2,400.00 - $3,000.00 per month Benefits:

• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Experience:

• Customer service: 2 years (Preferred)