To support the Department Supervisor / Manager in performing the day to day operations of the Counter Services and Call Centre, to achieve KPIs
Attending to clients\xe2\x80\x99 queries. Providing services via telephone, email and writing.
Collaborate with inter-departments and Headquarter to resolve customer-related issues, feedback and concerns
Responsible for updating weekly and monthly Operation reports
Support Company held events
Any other ad-hoc assignments as dedicated by Department Supervisor / Manager
Skills/Education/Experience:
Minimum GCE \xe2\x80\x9cO\xe2\x80\x9d Levels, Diploma or Degree preferred
Possess at least 1 year of experience in the Call Centre or service related industry
A pleasant personality and good customer orientation mindset are essential
Proficiency in the use of Microsoft Office applications. Internet savvy.
Excellent interpersonal and communication skills. Ability to speak fluent English and Mandarin (to liaise with Mandarin speaking customers)
Ability to meet deadlines and work under pressure.
Ability to function as an effective team player
Strong initiative, open minded and willing to adapt to changes and challenges
Mature, self-motivated and hardworking
Able to work on shifts - Either 9am to 6pm or 10.30am to 7.30pm
Able to work on rostered Saturdays (10am to 2pm)
Occasional weekend support at local seminars
Interested parties please apply with detailed resume that include past/current experiences, current/expected compensation package and earliest available date. We regret that only shortlisted candidates will be notified. Note: All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. Job Types: Full-time, Permanent Salary: From $2,500.00 per month Benefits:
Health insurance
Schedule:
Monday to Friday
Supplemental pay types:
13th month salary
COVID-19 considerations: As per MOM Regulation Work Location: One location
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