Job Description

Experiences
a) Previous experience in Banking line is preferred
b) Have basic knowledge on Excel, Word and email

Job Scope
a) Perform follow-ups to ensure problems have been resolved.
b) Communicate problems and issues through weekly update in meeting
c) Provide suggestion and solution to user
d) Work with technology/ support or PMO in resolving issues
e) Proactive management of production support by responding to email and chat queries
f) Understand and record issues for tracking or investigation purpose based on current system and new enhancements/features.
g) Automation process for issue recording and sharing.

Duties
a) Perform post-resolution follow-ups to ensure problems have been adequately resolved.
b) Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
c) Continuous suggestion for improvement of the system, job automation, performance tuning.
d) Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system usage

Required individual which is productive, dedicated, manage time well with great heaps of patience.

Employment : Permanent position

Project Location :Changi Business Park or Marina Boulevard

To apply for this position, kindly submit your updated resume to paran @ctsincorp.com
Contact Person
Paran
+65 86474156 (Whatsapp)
paran@ctsincorp.com