Job Description

• Working hours : Monday - Friday (8.30am to 6pm) / Alternative Sat : 8.30am to 1pm
• Location: Near to Ubi MRT (Focus One)

Job Responsibilities:

1) Customer Communication and Support

• Respond to customer inquiries via various channels (email, phone, WhatsApp, etc.) during scheduled hours.
• Assist customers with sales-related queries, providing product information, pricing details, and delivery schedules.
• Offer personalized assistance to customers in amending orders based on their requests, ensuring accurate and timely fulfillment.
• Provide updates to customers regarding out-of-stock situations, suggest alternatives.
• Address general sales inquiries, including estimated delivery times and order-related concerns.
• Assist customers in placing orders through the phone, serving as a sales function when required.
• Prepare quotations to customers.

2) Order Tracking and Delivery Management

• Respond to customer queries about order status, and estimated delivery times.
• Liaise with logistics teams to obtain real-time information on delivery routes and potential delays.
• Communicate any delivery-related issues or delays to customers, managing their expectations and providing alternative solutions when required.
• Resolve delivery address discrepancies (e.g. missing unit numbers).

3) Monitor payment from customer.

4) Post-Delivery Support and Issue Resolution

• Follow up with customers after delivery
• Handle customer complaints and issues promptly (e.g. missing items or quality concerns)
• Providing appropriate solutions and escalating complex problems to the relevant teams when necessary.
• Request and obtain product and website reviews to enhance customer confidence
• Encourage customers to share feedback and reviews, fostering a culture of continuous improvement and exceptional service.
• Collect feedback from customers to identify areas for process improvement and enhance customers\' satisfaction.

\xe2\x9c\x85\xe2\x9c\x85 Interested applicants kindly contact via WhatsApp: (JOHN).
No Charges will be incurred by Candidates for any service rendered.

Email\xef\xbc\x9a
Lau Zhao Rui Reg.No: R22109652
14C7279 The Supreme HR Advisory Pte Ltd
*Company name and address will only be disclosed once shortlist for interview.

Company information

Registration No.

201426535W

EA No.

14C7279

Employer questions

Your application will include the following questions:

Which of the following statements best describes your right to work in Singapore?

The Supreme HR Advisory