Job Description

• Managerial Exp
• Call Centre Exp
• Leadership Exp

Responsibilities

• Provide leadership to the Call Centre Team
• Responsible for managing the day-to-day running of the contact centre, including resource planning and maintaining the performance targets
• Investigate and follow up on escalated and complicated customer issues
• Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive.
• Work closely with HR Department on recruitment and training needs of the contact centre staff
• Prepare monthly management and annual budget reports
• Any other duties and responsibilities as assigned

Requirements:

• Possess a Degree / Diploma with previous experience as Call Centre Manager
• Strong coaching and leadership skills, ability to motivate employees
• Strong interpersonal skills with an ability to adapt to variety of situations and different personalities

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Additional Information

Career Level

Manager

Qualification

Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree

Years of Experience

6 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Search Index is a people-centric professional Human Resources consultancy firm, establish in 2014 and by our Slogan "Bridging Career, Enhancing Life",

We, The People @ Search Index believes we are the bridge connecting Companies to Candidates empowering them to secure their Career and enabling them to have a better life.

Search Index is an inaugural recipient of the distinguished HCP(EA) mark by the Ministry of Manpower

(By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.)

Additional Company Information

Registration No.

201410806W

EA No.

14C7092

Company Size

51 - 200 Employees

Industry

Human Resources Management / Consulting

Benefits & Others

Regular hours, Mondays - Fridays

Company photos