Job Description

Location Singapore, Central Singapore

Planning Area
SINGAPORE RIVER

Job Type
Permanent

Salary
$4,000 - $6,000 Per Month

Date Posted
5 hours ago

Expiry Date
20-Aug-2022
Additional Details


Job ID
320687

Job Views
1

Roles & Responsibilities Job Location : Changi Industry : Freight Forwarding , Logistics

• To lead and manage Customer Service Team (about 15 to 20 members) under the Operations Excellence Manager
• To lead Project Management and Implementation (Initiatives on Task Management / Timeline Management)
• To manage and control project task lists / trackers
• To draft presentation materials and make a presentation to customers
• Build sustainable relationships and trust with customers
• Coordinate and process inquiries, liaising with internal personnel and customers, achieving customer expectations and deadlines
• To Initiate and manage Continuous Improvement Activities
• To manage and analyse respective customers KPI including verifying KPI reports with internal members from customer service and operation team
• To facilitate and arrange periodical meeting with major customers
• To support data processing and analysis on inventory data / transaction data
• To receive any escalations from existing customers
• To prepare relevant documents and participate in customer audit
• To draft and analyse P/L of respective customers
• To come up with profit improvement plan(s) and implement approved plan(s) with OEM, operation team
• To assist communication with customers via phone, SMS and email as and when necessary
• To train customer service members on project-based approach

• At least 7 years’ experience in logistics field as customers &/or logistics service providers
• At least 3 years’ experience in warehouse customer service and experience in warehouse implementation with the scale of more than 50,000 sq ft
• Relevant experience of project management as project leader or sub-leader
• Relevant experiences on data analysis and project P/L
• Mature, self-motivated and able to work independently
• Team player with excellent analytical and communication skills