Job Description

About Our Client Our Client is a major Japanese freight forwarding company with global operations. They have been in business for 50 years and is one of the world’s top 10 solution partner.

They regard their employees as their most valued asset and respect their diversity, and will continue to strengthen and reinforce a business culture that allows them to demonstrate autonomy, innovation, and adaptability.

They are looking for a suitable candidate to join them in their growing team, here is your chance to be part of an exciting team geared towards both company and personal success.

Customer Service Manager (Logistics)

:

• To lead and manage Customer Service Team (approximately 15 to 20 members) under the Operations Excellence Manager;
• To lead Project Management and Implementation (Initiatives on Task Management/Timeline Management);
• To manage and control project task lists/trackers;
• Build sustainable relationships and trust with customers;
• Coordinate and process inquiries, liaising with internal personnel and customers, achieving customer expectations and deadlines;
• To initiate and manage Continuous Improvement Activities;
• To manage and analyse respective customers KPI including verifying KPI reports with internal members from customer service and operation team;
• To facilitate and arrange periodical meeting with major customers;
• To support data processing and analysis on inventory data/transaction data;
• To receive any escalations from existing customers;
• To prepare relevant documents and participate in customer audit;To analyse P/L of respective customers;
• To come up with profit improvement plan(s) and implement approved plan(s) with OEM, operation team;
• To assist communication with customers via phone, SMS and email as and when necessary;
• To train customer service members on project-based approach.

Job Requirements:

• At least 7 years’ experience in logistics field as either /both customers or/and logistics service providers;
• At least 3 years’ experience in warehouse customer service and experience in warehouse implementation with the scale of more than 50,000 square feet;
• Relevant experience of project management as project leader or sub-leader;
• Relevant experiences on data analysis and project P/L;
• Mature, self-motivated and able to work independently;
• Team player with excellent analytical and communication skills.

Details:

• Workplace is at KWE Changi South (as and when necessary at Bulim; transportation to be reimbursed by company);
• Working hours, Monday to Friday from 8.30 am to 6.00 pm;
• Transport Allowance: Subject to HR Tariff (Residence to Workplace);
• Hand phone supplied by company, can claim only for basic subscription.

Are you ready for a challenging and exciting endeavour that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of our client’s business? If yes, you might be exactly the new team member they are looking for!

Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with full career details with recent photograph, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date to:

benchmark.thomas@gmail.com

Personal Data Protection Statement for Job Applicants Please be informed that the personal data you provided by way of your job application to Benchmark will be collected, used and disclosed by or on behalf of Benchmark to determine or investigate your suitability, eligibility or qualifications for employment with Benchmark and/or its clients and manage your application for employment with Benchmark and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

COVID-19 Vaccination Employees must be fully vaccinated against COVID-19 in order for them to be deployed at the workplace. Successful candidates who are offered a position will be required to provide valid proof of their vaccination status prior to starting employment, unless they are certified to be medically ineligible for the vaccines under the National Vaccination Programme by a registered doctor in Singapore.

Thank You! We thank all applicants for their interest in a career with our client. Due to the high volume of incoming applications, we will not be able to respond to all applicants. Therefore, only shortlisted applicants will be notified for interviews. All applications will be treated with the strictest confidence.

Thomas Chan | CEI No: R1766693 | Benchmark Staffing Solutions | EA Licence No: 21C0679 | Business Registration No: 53435609E