Job Description

MANAGE CUSTOMER INTERACTIONS: Maintain appropriate service levels in all Customer Service Areas, ensuring smooth & orderly customer traffic flow in the CS counters
. BUILD CUSTOMER RELATIONSHIPS
Build relationships with all customers who register with the Gift Registry to foster customer loyalty
. RESOLVE CUSTOMER COMPLAINTS
Handle customer complaints & resolve customer issues in a timely & proper manner convert complainants into loyal customers
. AUDIT STAFF
Make daily check on team's knowledge (promos, services, policies, store layout), look (uniform, posture grooming), personality (greeting, spiels)
. TRAIN CUSTOMER SERVICE SUPERVISORS
Coach & evaluate Customer Service Supervisors based on given set of business standards & goals (also perform yearly individual training needs analysis)
Qualifications:
. Candidate must possess at least Bachelor's/College degree
. Preferably supervisor or 5 years & up experienced employee specialized in Customer Service or equivalent.
. Strong communication skills and phone etiquette. Required language(s): English, Filipino
. Required Skill(s): Customer Service
. Basic computer skills (MS Office)
. Flexible to be assigned to work schedules supporting the retail operational hours
. Willing to be assigned in The SM Store - Tuguegarao
. Full-time positions available
MANAGE CUSTOMER INTERACTIONS: Maintain appropriate service levels in all Customer Service Areas, ensuring smooth & orderly customer traffic flow in the CS counters
. BUILD CUSTOMER RELATIONSHIPS
Build relationships with all customers who register wit