Customer Service Officer (call Centre)
Singapore, Singapore
Job Description
Responsibilities:
- Provide personalized service over the telephone to customer in call centre on credit card and banking products.
- Attending enquiry, feedback and understand customer’s need so as to provide information and solutions to customers in an effective and efficient manner.
- Identify cross-sell opportunity during customer’s interaction.
- Consistently deliver excellent quality service to our customers and follow up with customer’s request closely until case closure.
- Handling after office hour fraud transaction monitoring as per internal guidelines.
- Strictly follow the standard operation procedure and internal guideline of the bank.
- Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor(s).
Job Requirements:
- Diploma in any field.
- 1-2 years of relevant work experience. Candidate with call centre experiences in credit card or banking industry will have an added advantage.
- Passion for customer service, a team player with pleasant personality, excellent telephone etiquette and communication skill.
- Proficient in Microsoft Officer Applications.
- Proficiency in Chinese would be an advantage as incumbent is required to communicate with Chinese customers & Head Office.
- Working on weekends and public holidays is required.
- Shift work may required as needed.
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Job Detail
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Job IdJD1117659
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned