Customer Service Officer @ Control Centre

Singapore, Singapore

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Our Control Centre operates 24/7.Our preferred responsibilities:

Attend to calling customers in regards to their carpark enquiries/ feedback/ complaints via phones, emails or in person (if any).
Obtain and evaluate all relevant information to handle car park cases either operationally or technically
Checking and monitoring CCTV's for discrepancies, system issues, or occurrences
Perform updating of customer's carpark data as required by Clients
Monitor and track manpower deployment for Operations and Technical teams
Perform investigations and process refunds for customers
Proactive in helping the team on ad-hoc duties related to Control Centre, as and when assigned

Requirements:

Excellent communication skills
Familiarity of MS applications
Shifting schedule (rotation of shifts)
Candidate must possess at least Primary/Secondary School/"O" Level, Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC in any field.
At least 2 Year(s) of working experience in the related field is required for this position.
Be able to communicate to Chinese clients
Only Singaporean
Required Skill(s): Excellent customer service, Excellent communication skills
Preferably Non-Executive specialized in Customer Service or equivalent.

Job Types: Full-time, PermanentSalary: $1,800.00 - $2,200.00 per monthSchedule:

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