Customer Service Officer / Executive (energy X Projects)

North East Region, Singapore, Singapore

Job Description


About the role

The incumbent will be part of a larger team within the Energy and Projects department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

  • To act as focal point for all customer\xe2\x80\x99s queries (Commercial / Service related)
  • To ensure compliance of Customer\xe2\x80\x99s SOPs at all times
  • Coordinate and arrange day-to-day operations and transactions for freight forwarding and other related activities (Arrange bookings with carriers / co-loaders and execute all pertinent shipping documents eg. Commercial Invoice & Packing List, AWB / BL issuance, Permit, COO issuance, Shipping order, trucking instruction, shipping certificate, subsidiary certificate, forwarder cargo receipt, export subsidiary certificate, BIETC, CNCA, COC, ECTN and etc)
  • Manage job file creation, costing and other data entries in Cargowise
  • To act as control tower by managing / monitoring shipments arranged by Network offices.
  • Send timely pre-alerts and shipping advices to customers and Bollore network offices
  • Coordinate dispatch of shipping documents to customers and Bollore network offices
  • Assist for rates sourcing with various stakeholders for services not in the customer\xe2\x80\x99s contract and to quote to the customer for rates acceptance
  • Preparation and submission of OHR, Shipment Status Report and any other reports as required by the customer
  • To work with Regional and Singapore team for data quality related matters
  • Ensure proper and timely billing / closing of all job files
Requirements

The successful candidate
  • Diploma / Degree preferred
  • Minimum 3 years\' experience in freight forwarding (Seafreight & Airfreight)
  • Oil & Gas and or Industrial Projects background is a plus
  • Ability to work independently, meticulous, self-motivator and a team player
  • Ability to cope in fast pace environment
  • Proficient in Microsoft Excel
  • DGR trained would be an advantage
  • Possess excellent communication and interpersonal skills

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Job Detail

  • Job Id
    JD1285360
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    North East Region, Singapore, Singapore
  • Education
    Not mentioned