Job Description

URGENT

Location : Toa Payoh Lor 6

Position : Temp Customer Service Officer - (3pax) \xe2\x80\x93 Licensing

Contract : 16 Oct 23 \xe2\x80\x93 19 Jan 24

Temp working for periods of 3 months or more are entitled to be benefits.

Working Hours

8 hours per weekday, from 8.30am to 5.30 pm (1 hour lunch break)

Monday to Friday excluding Public Holidays.

At least possess a Diploma qualification (\xe2\x89\xa43 years working experience). Relevant fields of study \xe2\x80\x93 Service Management, hospitality.

Engagement is daily rated, payable when the temporary staff work in

office physically, as there is no equipment (for e.g. laptops, phones)

provided for temporary staff to work outside of office.

Temporary Staff

The role of a Temporary Staff is to perform general administrative and duties to support operations and be involved in frontline operations such as assisting our customers in their request for services and answering of telephone enquiries. A Temporary Staff will be required to fulfil other Ad-Hoc duties that are assigned by client.

Job scope :

Attend to queries and assist the property agents and property agencies

during the Renewal Exercise over the counter by appointment.

• Part of the team to handle designated queries over the telephone.

• Making out-going reminder calls and conduct phone survey with stakeholders.

• Able to conduct backend IT system testing for e-services.

• Will be assigned other duties (eg. filing/disposal of documents, data entry, statistical update and analysis, monitoring of renewal cases) as and when required.

Requirements:

The temporary staff must:

(a) Possess effective communication skills and good interpersonal skills and must be IT-savvy and conversant with Microsoft Word, Excel and Powerpoint.

(c) Able to work effectively both independently and in teams;

Business Edge