Job Description

Details of Employment for Customer Service Officer Company: The Ballet Academy Position: Customer Service Officer Salary: Basic $1800 to $3000 (depending of experience) Location: Toa Payoh / Thomson Working days: 5.5 days work week (including weekends) Working hours: Depending on schedule. Max of 44 hours per week (according to MOM guidelines). Off days will be on weekdays. OT: OT generally not required Annual Leave & Medical Leave: According to MOM guidelines.


Job Requirement

• Preferably with some customer service/administrative experience

• Customer-centric and possesses good work ethics, positive attitude, and a growth mindset

• Demonstrates a high sense of responsibility and professionalism

• Able to communicate effectively with others

• Able to establish good rapport and work well with students, parents, and colleagues

• Comfortable with the use of IT to support business processes:

• Use of word processing, spreadsheets and powerpoint

• Use of online management system to manage business processes

• Use of photography and social media (e.g. Instagram, facebook, TIktok, telegram etc.) to curate simple messages
  

• To provide high quality front of house services, a welcoming and friendly reception and respond to queries with a good understanding of school programmes and activities across centres, attending to customers and addressing enquiries via face to face, phone calls and messaging

• To provide good administrative support (e.g. invoicing and payment, drafting letters, contacting parents, managing student arrival/dismissal/attendance, general housekeeping, opening/closing of studio etc.) to staff, students, parents and stakeholders

• To assist in social media marketing content when needed

• To assist with the organising of company-related activities and events

• Any other responsibilities and duties assigned