Job Description

Job Responsibilities: * To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day * Job Responsibilities: To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day To perform billing and ensure the accuracy of the invoices raised To perform data entry into the respective systems in an accurate and timely manner To attend to customers' requests or calls in a timely and professional manner To perform filing when the job is completed To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead To provide the necessary training and guidance to his/her assigned buddy To do up any reports as and when assigned to by the Customer To assist in extracting of information as and when required To verify contractor's invoices as and when required To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt To assist the Lead for any tasks assigned to from time to time Job Requirements: GCE N' or O' Level or relevant education qualifications Possess knowledge of procedures and relevant systems to carry out daily jobs with ease Possess good communication skills to ensure that customers and internal stakeholders Attentive and detail-orientated Able to work under stress and pressure Good teamwork and problem-solving skills Benefits: Daily Lunch Provided Company Transport Provided at designated MRT stations (Lakeside & Boon Lay) Medical and Dental benefits Attractive Bonus Scheme (AWS, Special Bonus etc.)