Job Description

Job Responsibilities: Respond to daily customer inquiries within stipulated timelines Communicating with customers through various platform, such as emails, social medias, Whatsapp. Maximize cross sales opportunities in all correspondence by recommending alternative products Understanding our products in order to provide assistance to customers accurately Co-ordinate with sales team when necessary for appointment arrangements or checking of product availability. Able to handle difficult customers by providing good customer service etiquette skills Maintain a positive and helpful approach during interactions with all customers Other ad-hoc operations/marketing administrative tasks if requiredJob Requirements: Minimum O Level and above with at least 1 year(s) of working experience in the related field is required for this position. Knowledge in Microsoft Excel V-lookup and Pivot Tables is a must Very good interpersonal and communications skills Meticulous and detailed with good support & follow-up/follow-through skillsOther Information: Industry: Luxury Retail Location: Orchard Working Days/Hours: 5 days (9am to 6.30pm) Salary: 2.5K to $2.8K Type: Permanent Staff purchase, Insurance Benefits, Performance Bonus, AWSJob Types: Full-time, PermanentSalary: $2,500.00 - $2,800.00 per monthBenefits:

• Employee discount
• Health insurance
• Parental leave

• Day shift

• 13th month salary
• Performance bonus

• Customer service: 1 year (Preferred)