Job Description

Oro Solutions Pte Ltd traineeship program (Customer Service Officer/Clerk) seeks driven individuals that are recent graduates or professionals looking for mid-career switch to join our growing family. Successful applicant will be coached on all aspects towards becoming a well-rounded operation executive for the company.


1) Responsibilities: Duties of Customer Service Officer/Clerk will include ensuring all project and gift redemptions are executed according to clients’ requirements. Serves as first point of contact for customers checking for eligibility, walk-in, or hotline. Record all items going in and out of redemption centre/office/offsite into system.

2) Specific Responsibilities:

• Understanding requirements of clients and communicating with them and the team.

• To verify customers’ eligibility against clients’ requirements of project.

• Data-entry of required particulars into system.

• Dispensing of product to eligible customers.

• Logistical planning/scheduling and execution of company duties and personnel.

• Coordinating with various vendors/stakeholders to ensure fulfilment of client requirements to satisfaction.

• Ensuring all inventory are updated and accurate at the end of each business day.

• Sending weekly/monthly inventory report to clients.
  

3) Competencies / requirements:

• Able to work as a team or independently

• Meticulous

• Strong communication, interpersonal and customer service skills

• Proficient in Microsoft word / excel

• Willingness to learn

• Motivated in problem solving

• Good interpersonal skills
  

4) Duration of traineeship offered: 6 months

5) Working Hours: Monday to Friday 930am to 630pm Sat 10am to 3pm