Customer Service Officer
Job Description
:
1. Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email and webchat
2. Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
3. Guide callers in navigating the client website and using the available services
4. Gather customer feedback and sentiments and escalate to the relevant parties for further actions
5. Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
6. Maintains and improves service level quality by adhering to standards and guidelines
7. Handle ad hoc duties as required
Additional requirements:
1. Minimum 1 year of experience working in a contact center industry
2. Minimum education level: O levels
3. Active listener and possesses problem-solving skills
4. Fast learner and good team player
5. Demonstrates good customer service and communication skills and comfortable to work in a fast-paced environment
6. 44 hours per week, able to work rotating shift hours including weekends and public holidays
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Job Detail
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Job IdJD1075891
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned