Customer Service Officer
Singapore, Singapore
Job Description
- Handling of customer enquiries on product, order and delivery status
- Ensure customer’s orders that received through incoming telephone calls
- Handling of customer complaints and follow-up with the disposition actions
- Prepare and coordinate Roadshow arrangement and ensure Roadshow set are delivered on time
- Follow-up on billing after Roadshow set being returned and sorted
- Ensure orders are delivered with proper documents, e.g. One-to-one exchange, Billable, FOC replacement etc.
- Work closely with Sales or Finance Department on invoicing matters
- Work closely with warehouse/logistic team to ensure daily order fulfilment are met
- Work closely with 3PL service provider in handling of delivery matters
- Provide support to local sales team in handling of customer related matters whenever are needed
- Establish good rapport with customers
- Any other ad-hoc projects or duties as assigned
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Job Detail
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Job IdJD1103771
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned