Customer Service Officer
Job Description
We are looking for self-driven and forward-looking team members to be Customer Service Officer.
The incumbent will work with Business and Operations Managers to:
1) identify pain points, improve customers’ and instructors’ experience in using the platform.
2) be the main contact point of contact for all enquiries from customers and instructors.
3) speak professionally to customers and instructors.
4) provide timely updates and responses to customers, instructors, and stakeholders.
5) articulate problems to the team for further discussion.
6) participate actively in team discussions, brainstorming sessions.
7) update Standards Operating Procedures from time to time.
8) participate in company events and projects when assigned.
9) Assist in preparing the items ordered through MantaPlay’s eMart and follow through the entire order fulfilment procedure.
10) Ad-hoc job duties
Training will be provided.
Work arrangements:
- Monday – Thursday & 1 weekend (11am – 8pm)
- This is a full-time position.
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Job Detail
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Job IdJD1160712
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned