Job Description

Responsibilities Your duties as Customer Service Officer include but are not limited to: Customer Relationship Management * Manage customers' enquiries from all channels (Call Center Hotline, E-m Responsibilities Your duties as Customer Service Officer include but are not limited to: Customer Relationship Management Manage customers' enquiries from all channels (Call Center Hotline, E-mails, Whatsapp, Online Messages) in accordance to company's communication policy Engage customers actively by identifying their needs and making relevant recommendations Convert enquiries into appointment bookings, followed by system entry Manage customers feedback/complaints in a timely manner, including investigations, service recovery, and related data entry for reporting purposes Tabulation and analysis of data to determine the performance of the call centre Receptionist Duties Attend to all patients' enquiries (telephone and walk in) promptly and courteously Register patients for appointments and/ or walk in treatment Discharge patients (medicine dispensation, payment collection, scheduling of next appointment etc) Call patients for follow-up whenever required Submit insurance dental claims whenever required Record and file documents in accordance with SOP Collect payment Send, receive and track lab cases Ensure accurate translation of doctors' schedule into appointment booking system Maintain the cleanliness and neatness of the clinic Any other duties as assigned by Management Requirements Candidate must possess at least a Primary/Secondary School/'O' Level, any field. Good communication and interpersonal skills 5 days work week( 4 weekdays + 1 weekend) Must be able to commit night sessions (3 of the weekdays are till 9PM) IT literate (to use clinic software and email) Others Individual Performance Bonus of up to 3 months is payable Refer to www.advanceddental.co for information on our clinic branches. We regret that only shortlisted candidates would be notified.