Job Description

& Requirements The customer Service Officer is to provide administrative support externally and internally ensuring customers Orders and Responsibilities. It is a window for Customer & Requirements The customer Service Officer is to provide administrative support externally and internally ensuring customers Orders and Responsibilities. It is a window for Customers contact point and an important position not to miss any Orders received. It will be a severe outcome to the Organization's Business loss. It requires a dynamic mind with Good memory and detailed work person. Responsibilities . Administer Paper Work in Quotation, SO, DO, DM, Invoices..etc and distribute to production. . Administer Customers emails daily, reply promptly and professionally regards to deliveries schedule. . Handle Customer complaints and provide necessary resolution to satisfy Customer requirements. . Daily Updates, Schedule Monitoring and follow up Customers Sales Activities internally of schedule change, ECN, collection of consign parts..etc . Summarizing Sales weekly and monthly reports. Weekly every Friday & last day of the month. . Attend to Customers calls, New Inquiries and channels to correct Salesperson. . Input and up-date Customer details. eg- Change of address and so on. . Arrange Customers Outbound shipment documents and liaise with the transporter and Courier & Parcel. . Administer Paper documents and Communicates with Inter Company for Inbound & Outbound transportation. . Performed Letters Collection duties and Office Admin Jobs. . Apply 5S within the Company environment. . Provide support ad-hoc duties for Sales. Requirements . 3-5 years of experience as a Customer Service Officer. . Nitec in Business Studies. . Memorize procedures and policies for individual Customers' Sales Contract. . Excellent time management, follow-up, prioritization skills and self-independent at work. . Completion daily work task required for SO, DO, Invoices. Not leaving uncompleted task for the day. . Think fast, find answers and respond quickly to Customers issues, replying emails all in a polite, empathic and professionally manner. . Ability to learn and memorize Basic Drawings and Material Types. . Accept changes re-modification of work procedure, changes and re-modify along the way to suit Macro environment. . 5 days work week and able to complete daily priority work within the day. . Position Opens to Singaporeans & PR . Email resume in Word format with qualification to . Only shortlisted candidates will be notified. .