Job Description

The Customer Service Officer is responsible for providing call center support related to computer/mobile systems, including PC hardware, software applications. He/She is required to communicate and li The Customer Service Officer is responsible for providing call center support related to computer/mobile systems, including PC hardware, software applications. He/She is required to communicate and liaise with customers via phone, email, WhatsApp, remote access technology to resolve technical issues involving our products and services. Job Responsibilities Provide 1st level operation support and troubleshooting on IT related problems / requests / enquiries via phone, WhatsApp, remote access, email and social media Performs call and email follow up with customers within SLA Perform calls and email management and problem escalation to the appropriate support groups Ability to provide technical support services such as desktop support Ability to provide technical support services on mobile devices both Android and iOS Coordinate with internal and external customers/partners to fulfill delivery of services for efficient and effective support Contribute to process documentation and ops improvement Job Requirements Diploma in IT or related discipline ITE candidates with relevant experience may also apply At least 2 years of relevant working experience in helpdesk call center and support service environment. Fresh graduates interested in customer service can apply too Good command of verbal and written English Must be self-motivated, a team player, committed and demonstrate effective learning skills Must have personal passion in mobile applications, technology, computers and people 5 days work per week. Must be willing to work 2 shifts (AM Shift: 6.30am to 3pm and PM Shift: 2pm to 10.30pm), weekends/PH Familiar with Microsoft Office suite and messaging services on mobile such as WhatsApp, Skype and wechat Applications will be treated in the strictest confidence. Only shortlisted candidates will be notified Full time position or part time position available with option to work from Home Applications will be treated in the strictest confidence. Only shortlisted candidates will be notified.