Customer Service Officer
Singapore, Singapore
Job Description
Customer service officer are often our primary point of contact with our company. The duties and responsibilities of a CSO include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Responsibilities:
- Manage incoming phone calls
- Generate sales leads which in return sales team will handle
- Identify and assess customers\xe2\x80\x99 needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints/issues , provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers and built a strong service review for the company
- A positive attitude
- Strong in language and communicating
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Job Detail
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Job IdJD1255197
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned