Job Description

Do you love helping others and making someone\xe2\x80\x99s day just a little brighter? Unfortunately, the role of Spiderman has already been filled but you can still apply to Omnidesk as our latest Customer Service Officer! As our friendly neighbourhood Customer Service Officer, you would take on the great responsibility of helping our customers in need. Whether it\xe2\x80\x99s saving a customer from wobbly desk legs or retrieving a missing tracking number, no problem is too small for you to solve. Who are we? Omnidesk is a rapidly growing solutions provider for all things ergonomics including smart desks and a bevy of accessories to help make productivity more comfortable.

Role Responsibilities:

• Handling of daily enquiries by potential customers

• Helping with Zendesk tickets and calls i.e. enquiries from customers

• Ensuring customer satisfaction both pre-sale and post-sale

• Developing a strong business presence with clients in both B2B and B2C sales channels

• Ad-hoc tasks given by Higher Management

• Assisting in the Studio for Corporate Visits and Appointments
  

• Good situational awareness

• Exemplary communication skills

• Able to work in a fast-paced environment

• Ability to work collaboratively

• Willingness to learn

• Proficiency in Microsoft Excel / Microsoft Word

• Good command of Spoken and Written English, additional language proficiencies would be a plus

• Be a shining bastion of positivity in the face of adversity