COMPANY DESCRIPTION
As Singapore\xe2\x80\x99s leading supermarket retail player and a household name close to all, we have grown with you over the years. It is now your turn to grow an exciting new career and fulfil your aspirations with us. Join us as we embark on a journey to make lives better for our customers, community, environment and employees. At NTUC FairPrice, we offer you more than just a job. We are committed in giving our employees a rewarding career through comprehensive development opportunities. We promise a wonderful workplace culture with ample opportunities for growth at different levels of your career. Every of our 10,000 employees across Singapore is important. If the prospect of working in an organization at the forefront of retail technology and innovation excites you, look no further. Grow your career with us today and make a difference. .
DESIGNATION : Customer Service Officer

RESPONSIBILITIES
FairPrice Group operates the largest supermarket chain and the largest cooked food hawker and cafeteria chain in Singapore. Today, with its multiple formats serving the varied needs and interests of people from all walks of life, FairPrice Group has kept pace with the changing needs of its customers.
At FairPrice Group, we are committed to make lives better for our customers, community, environment and employees. As a Customer Service Officer, you will be ambassador of FairPrice Group to deliver good service to customers who need assistance with their purchases.
You are responsible for managing feedback and enquiries via phone, email, social media and/or live chat. You may also be required to generate feedback reports. You are expected to work closely with various stakeholders which includes but not limited to the operations, product and technology teams, as well as logistics vendors in coordination of customers\xe2\x80\x99 requests.
QUALIFICATIONS
Requirements

• Minimum GCE \xe2\x80\x98N\xe2\x80\x99 level or \xe2\x80\x98O\xe2\x80\x99 Level with customer service experience
• Working knowledge in systems such as Zendesk or SAP is an advantage
• Independent, team player with good interpersonal and communication skills
• Ability to work in fast-paced environment
• Proficient in excel
• Past working experience in call centre is an advantage

OTHER INFORMATION
Others:

• Working days: 5 days\xe2\x80\x99 work week (inclusive of Saturday, Sunday and Public Holidays)
• Working hours: 3 rotating shifts (8.30am to 6pm, 10.30am to 8.00pm or 1.00pm to 10.30pm)
• Working Location: Joo Koon (Fairprice Hub)

Shift system