Guide residents to make S&CC payment on e-platforms;
Attend to residents on feedback matters as part of the front line customer service team;
Assist in cases creation in the system;
Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;
Liaise with other team members from other departments pertaining to the feedback or queries cases;
Assist with Facilities Booking matters;
House visits;
Any other duties assigned by the Supervisor.
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