Job Description

Job Highlights \xe2\x80\xa2 5-Day Work Week (1 Weekend) \xe2\x80\xa2 Attractive Remuneration (Sales incentives)



We are looking for an enthusiastic and skilled customer engagement executive to provide high-quality and effective support in implementing communications and engagement initiatives. He / She will possess the ability to take initiative to complete complex tasks and projects quickly and autonomously, and react with appropriate urgency to situations that require a quick turnaround.

Job Responsibilities

• Acquire and maintain strong knowledge of the organisation\'s programmes, services and processes

• Keep abreast of latest MOE initiatives to stay relevant with customers\' needs

• Actively promote and upsell programmes to both prospective and existing customers

• Attend to customers\' needs and enquiries in a prompt and service-oriented manner

• Build rapport and maintain a positive relationship with all customers

• Handle all walk-ins, phone and online enquiries in a professional and customer-oriented manner

• Handle registration, student movements (transfers / withdrawals) and payment collection in accordance with the centre\'s SOPs

• Maintain an updated record of customer interactions, including inquiries, feedback and complaints

• Escalate unresolved customers\' feedbacks and grievances promptly to the Centre Manager or Management

• Provide support and assistance to teachers and students whenever required

• Maintain a strong communication link between teachers and parents to ensure a seamless client experience

• Assist in other adhoc duties as assigned
  

• Minimum Diploma holder

• Strong proficiency in spoken and written English

• Possess emotional maturity and passion for customer service

• Good team player with ability to work with minimal supervision

• Able to work shift hours and on weekends (4 weekdays and 1 weekend)

• Able to travel across branches (Parkway and Thomson)

• Positive, extroverted and outgoing personality